Email hello@getpooz.com and a person will reply, usually within a day. Include your username if the question is about your account.
Common questions
How do I report a review or photo?
On any restroom page, tap the three dots on the review, then Report. Photos can be reported from the full-screen viewer. Reports are reviewed promptly and content that breaks the community rules is removed.
How do I find friends?
Profile, then Friends. Search any username, or tap "Find friends from my contacts": your contacts' emails are hashed on your phone and matched once; nothing from your address book is uploaded or stored. Don't want to be found this way? Turn off "Let contacts find me" under Profile.
How do I block someone?
Tap the three dots on one of their reviews and choose Block. You will no longer see their reviews or photos, and any friendship between you ends. Blocked members are listed under Profile, then Blocked members, where you can unblock.
A restroom has the wrong name or pin
Open the restroom, tap the three dots in the top right, then Report a problem. You can mark where the pin should be.
How do I delete my account?
In the app go to Profile, then Account, then Delete account. Your profile, sign-in details, reviews, photos, saved restrooms, friends, and rewards are removed immediately. This cannot be undone.
Why does Pooz ask for my location?
Only when you tap "Find restrooms near me" or "Use my current location", to show restrooms around you. It is never requested on launch, never stored, and never shared.